When the Bill Arrives Before the ROI Does
Enterprise AI's cost problem is structural, not incidental. The reported pattern — a company allocates an AI budget expecting labor savings to offset token costs, then discovers the math inverts at scale — exposes a flaw in how AI tools were sold to finance teams. One practitioner documented the logic plainly: the productivity gains were real, but AI-powered dispatch and routing tools that operate at high task volumes face the same unit-economics ceiling that Uber and Microsoft reportedly hit with coding agents . When tokens cost more per completed task than the worker-hour they displace, the business case does not erode gradually — it reverses. The organizations that structured multi-year AI budgets around productivity ratios calculated at 2024 token prices now hold contracts priced for a different cost curve.